FAQS

FREQUENTLY ASKED QUESTIONS

• Can I return or exchange an item?  

Unfortunately due to the nature of our products, we are not accepting any returns or exchanges at this time. We apologize for the inconvenience in advance.

• What payment methods are accepted?

We accept all major credit cards. 

• What are the shipping times/when can I expect my order to arrive?

For domestic orders please allow 4-7 business days to receive your item. Tracking information is sent out via email as soon as your order has been processed and shipped. Please check your spam or junk folders. 

• Where can I view instructions on how to use each product and their ingredients?

You can view instructions on how to use each product and their ingredient listings on the products page in its description. We encourage all customers to read the instructions to achieve desired results and view the ingredients list to make an informed purchase. 

• How do I book a lash service?

For more information visit our "Merakibytay services" page. 

• What happens if an item is listed as "SOLD OUT"?

If by chance an item has sold out be sure to frequently check its page as they are restocked often.